FAQ
DJM Home-based Beauty Devices
  • Q1: What are the features of DJM beauty devices?

    DJM has been deploying the Internet of Things (IoT) and skin detection databases globally since 2016. Currently, over 100,000 professional salon devices are operating within our IoT network, supported by a global skin database of over 20 million entries. Building on this foundation, DJM Home Beauty Devices are designed to deliver salon-grade results in household settings, empowering users to enhance their family life through professional-level home care.

  • Q2: What is a home beauty device?

    The DJM Home Beauty Device serves as a shared care platform for your entire household. It can be used by you, your partner, parents, children, and friends, all within the comfort of your home. With its professional-grade specifications and results, it brings the salon experience directly to your family. Designed like a household appliance, it promotes harmony by enabling everyone to enjoy advanced skincare together.

  • Q3: How to use the DJM home beauty device?

    Simply select your desired device on the DJM official website and check the product guide to identify compatible skincare products based on texture. If you're unsure, contact our customer service for guidance. Each device includes a detailed manual. DJM prioritizes simplicity and comfort in design, ensuring effortless operation for all users.

  • Q4: Are there any side effects?

    DJM Home Beauty Devices are manufactured with medical-grade standards and have been validated by tens of thousands of users. They are safe, effective, and free of side effects.
  • Q5: Which countries do you ship to?

    We offer worldwide shipping.

  • Q6: How does your product compare to other beauty devices?

    DJM Home Beauty Devices stand out with their professional-grade parameters, superior results, and core design philosophy: medical rigor, human-centric innovation, efficacy, and safety. They cater to families seeking exceptional beauty outcomes while encouraging shared use among members.

  • Q7: Who can use the DJM home beauty device?

    All adults in the household may use the device. Adults may also operate it for teenagers.

Shipping
Returns
  • Q1: 10-Day refund guarantee for DJM devices

    Do not return the package before contacting us. Refunds cannot be processed without prior communication.

  • Q2: Refund requests beyond the 10-Day window

    If unsatisfied after 60-90 days of use:
    Complete at least 6 treatments (with 1-week intervals) and take pre-treatment photos of the targeted area.
    If no visible improvement, email your 8 photos and order number to info@djmbeauty.com.
    All claims must be submitted within 90 days of delivery. Photos require valid time/date stamps.
    Approved refunds require:
    Original DJM packaging.
    An email stating your email address, order number, quantity, full name, address, ZIP code, package condition (opened/sealed), and reason for return.
    Return Steps:
    Email details to info@djmbeauty.com.
    Await return authorization and address (within 48 hours).
    For product defects within 30 days, we cover return shipping. Non-defect returns incur customer-paid shipping.

  • Q3: Defective products

    Damaged or malfunctioning items qualify for a 1-year warranty. Email info@djmbeauty.com for support.

Payment
  • Q1: International charges notice

    We are not responsible for bank fees (e.g., overdrafts, currency conversion, service charges) imposed by your financial institution.

  • Q2: Accepted payment methods

    We accept all major credit/debit cards and PayPal.

  • Q3: Can i Pay in installments?

    DJM Home Beauty Devices aim to enhance family well-being through accessible beauty and health. However, if installment payments are needed due to financial constraints, we advise against purchasing. We sincerely hope your future becomes brighter and more prosperous, enabling you to afford our devices stress-free.
    DJM Home Beauty Devices: Committed to enriching your family’s happiness, health, and prosperity!
    Need more information? Contact us.

Contact us
Website: 
www.djmbeauty.com
E-mail: info@djmbeauty.com
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