1 Year Limited Warranty Policy

DJM Beauty warrants this device for 1 YEAR after the original date of purchase against defects due to faulty workmanship or materials arising from Normal Use of the device.

If your product experiences a malfunction or quality issue under Normal Use, please contact us via our official emall at info@djmbeauty.com. In your email, please describe the issue clearly, include your order number, information about the fouty product and provide a video to show the malfunction or quality issue, We wil verify the issue based on the video provided. If the product is confirmed to have a quality issue, we will offer a free Exchange. Please note that if the video provided can not prove there is a quality issue, DJM may be unable to offer after-sales service. DJM Beauty reserves the right for final interpretation.

Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty perod. To validate your warranty please keep your original purchase receipt and serial number on the product with these warranty conditions for the duration of the warranty period. Replacement products claimed under warranty are not entitled to renew 1-year warranty coverage.

Please Note:

① Cosmetic changes due to regular wear and tear or damage from accident, misuse, or neglect are not included. Any attempt to open or disassemble the device(or its accessories) will void the warranty policy.

② lf the device is damaged due to improper personal use (including breakage), the warranty is not available to apply under the situation.

③ Returns due to product quality problems can only be exchanged.

④ We only accept warranty or after-sales inquiries for orders placed on our oficial website and provide coresponding services. For products purchased through other channels, please contact the respective channel provider for further assistance.