*Please note that we currently do not support delivery to Ukraine, Russia, Kosovo, Turkey, Norway, etc. If you need further assistance, please get in touch with the team at info@djmbeauty.com
TRACKING YOUR ORDER:
Processing Time：Please allow 1-3 business days for order processing and shipping.
If you need us to prioritize the processing of your order or wish to change the shipping method to express delivery, please contact us via email at info@djmbeauty.com. Please note that we will make every effort to expedite the processing and dispatch of your order upon receiving your request; however, certain circumstances may prevent us from prioritizing the order as requested. If the order has already been shipped, we will be unable to modify the shipping method. We appreciate your understanding.
How to track: You will receive a shipment notification email with a tracking number as soon as your package ships. Simply track the package with the tracking number at: https://www.17track.net/en If you don’t receive one or the tracking number isn’t updating or working at all, no worries, contact us and we'll solve it!
If you need more detailed information, please reach out to us via info@djmbeauty.com and we'll help you out! Notice
Force Majeure Exemption: DJM shall not be held liable for logistics delays caused by force majeure events, including but not limited to natural disasters (e.g., earthquakes, typhoons), pandemic control measures, wars, strikes, or customs clearance delays.
Risk and Loss: All goods purchased from us are subject to transportation contracts. This means the risk of loss and ownership of such goods transfers to the customer upon our delivery to the carrier.
After-Sales Claims Process
Time Limits Loss/Non-Delivery: A report must be submitted within 7 calendar days after the package is marked "Delivered." Incorrect Shipment/Damage: Clear photographic evidence with the shipping label must be provided within 48 hours of receipt.
Handling Rules All express delivery issues must be reported via the customer service email: info@djmbeauty.com. DJM reserves the right to: Request supplementary proof (e.g., unboxing videos). Deny replacements/refunds based on individual case assessments. Prohibit secondary returns for free replacement items.
Other Important Notes Address Accuracy: Customers will be responsible for redelivery costs incurred due to incorrect addresses provided. Customs Duties/Taxes: Import duties, taxes, or fees imposed by the destination country are the customer’s responsibility. If unpaid taxes/duties result in the package being returned, a 20% storage fee will be deducted. Friendly Reminder To safeguard your rights, we recommend: 1. Logistics Tracking: Regularly check logistics status updates provided by the carrier. 2. Customs Coordination: Proactively contact local customs authorities to assist with clearance procedures.
